The sanction was imposed based on “three complaints filed by users, which revealed non-compliance with legal provisions.”

The Colombian Superintendency of Industry and Commerce (SIC) fined the local subsidiary of Claro (Cellular Communication - Comcel) for five acts that "violated the rights of users" throughout the coffee-growing country.

The fine for the companies is $2.645 million (US$ 600,143) and was based on “three complaints filed by users, which revealed non-compliance with legal provisions.”

The main violations that the entity found during the investigation were:

1. Violate users' right to information.

2. Failure to comply with the promotions offered.

3. make charges for unauthorized services.

4. Failure to provide services continuously and with the agreed quality.

5. Relate more than one billing period within the same invoice.

The SIC alleges that Claro violated certain telecommunications regulations, such as “lack of information on the characteristics and conditions of the Netflix postpaid service” and activation of this type of service without authorization. It also billed higher amounts than those reported in loyalty programs.

“The administrative sanctioning act may be appealed by means of a motion for reconsideration before the Directorate of Investigations for the Protection of Users of Communication Services and by means of an appeal before the Superintendent Delegate for Consumer Protection,” the SIC concluded.